Refund Policy

At IQ Connects, we aim to provide transparent and high-quality services. Our refund policy is straightforward and applies to specific scenarios outlined below.

Refund Eligibility

IQ Connects does not offer refunds for direct service charges related to execution services (such as new connections, technician visits, installations, moving services, or bill payments). However, as a mediator, we assist customers in claiming refunds directly from service providers, including Xfinity, Dish, and others, if applicable.

Refund Process

• Refunds for eligible services typically take 7 business days to process.
• All refund requests must be reviewed and verified to ensure they meet our criteria or that of the service provider.

Non-Refundable Charges

Execution fees charged by IQ Connects for services such as technician visits, service installations, or moving services are non-refundable, as these are payments for work directly carried out by IQ Connects on behalf of the customer.

How to Request a Refund

To initiate a refund request, please contact our support team with the following:

• Service request details
• Service provider name (e.g., AT&T, Verizon, Xfinity, Dish, etc.)
• Reason for the refund request

Once reviewed, IQ Connects will guide you through the process of claiming a refund with the service provider if eligible.

Contact Information

For any questions or concerns regarding our refund policy, please reach out to our customer care team at: (888) 264-8515/(844) 761-1618 to request for a refund and our customer support will assist you shortly.